Cancellation and Refund Policy

1Free cancellation up to 48 hours before check-in

You can cancel free of charge up to 48 hours before your check-in date. Any amount you have already paid is refunded in full.

The 48 hours are counted to 14:00 (Oman time) on your check-in date. Example: for check-in on Saturday, cancel by 14:00 on Thursday.

2Late cancellation and no-show

If you cancel less than 48 hours before check-in, or do not arrive, one night’s stay is charged (or the deposit is kept, if a deposit was paid). Any amount paid above this is refunded.

If you leave earlier than booked, the unused nights are not refunded.

3How to cancel

Send us your booking number and the name on the booking by WhatsApp (+968 7770 0992) or email (info@baitmutirah.com). We confirm the cancellation in writing.

The time we receive your message counts as the time of cancellation.

4How refunds are paid

Refunds go back to the payment method you used. Online card payments are refunded through our payment provider (Thawani) to the same card.

Card payments and refunds may appear on your statement under the name of our registered company, Pearly Metal, rather than Bait Mutirah.

We issue the refund within 5 working days of confirming the cancellation. Depending on your bank, it can take a further 7 to 14 working days to appear on your statement.

Refunds are made in Omani Rial (OMR). Exchange-rate differences or fees charged by your bank are not covered.

5Changing your dates

If you would rather change your dates than cancel, contact us. We move the booking free of charge when rooms are available; any price difference for the new dates applies.

6Emergencies

In cases of unavoidable emergency (illness, flight cancellation or similar), management may make an exception at its discretion. Please contact us as soon as possible.